The material and look is that of a $10 dress from Shein. This space was created so we can meet you! It was easy and fast! The material was obviously too sheer for a casual dress and there were loose threads. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Overnight orders shipped Friday will be delivered Monday. WHAT INFORMATION DO WE SHARE WITH OTHERS? You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. We're so sorry to hear about the delivery issues with your order. It was too small so I needed to exchange. It is a no for me. -Kate. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. LUCY IN THE SKY contact information? Knoji I had a very bad experience with the dresses. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Lucy in the Sky has a rating of 2.77 stars from 1,147 reviews, indicating that most customers are generally dissatisfied with their purchases. What is your return policy? - LUCY IN THE SKY Help Centre We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. No fees to restock which I appreciated. -Kate. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. There are no fees if you pay on time. Please email us at resolution@lucyinthesky.email so we can assist you further. We're so sorry to hear about the order. I mean reallyhow..whydon't you what to have a good rep, Hi Llona!Thanks for your feedback. Please email us at resolution@lucyinthesky.email if any other issues arise. Hi! DO YOU SHIP INTERNATIONALLY? Not to mention that the slip underneath hardly covers anything. Very pleased and will be shopping here again. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. Products used:None, sizing too inaccurate. Lucy In The Sky Sharing is caring! I had to do a charge back from my credit card company to get my refund back. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. Extremely disappointed and feeling like they stole from me. Do the dresses come within two weeks and is it worth the money? Had a great experience working with Jeselle D. on a return. contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. The stated ship times cannot be altered with the delivery method. Please reach out to us for the advanced credit prior to making a new order! This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. You can also contact through their social media pages. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat 24/7. - Kate, Hi Chris! Backed by the National Science Foundation, Love this website but i can't re order my dress because my, And I get it but it sucks when the estimated, If I do not get a refund, I will be disputing the charge on my, Horrid quality, horrid policies, overall don't buy. -Kate. They weren't prepared for homecoming season and got behind. Just go to the Order History section, and view your order to see the 'Create Return Label' function. Any trade marks/names featured on this Website are owned by the respective trade mark owners. They claim you can return clothing for a store credit. Save your money and don't buy from here. I'll definitely send over your concerns to our design team. i live in texas and ordered a dress on sunday earlier this week. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. No! It fits exactly to measurements specified in the skirt section for sure! I HAVE MY TRACKING NUMBER. You may find additional ways to contact on their website. This luxe retail concept features a spacious, modern showroom and a plush LUCY lounge. Here are 8 tips for writing great reviews. Please use the following size guide to help determine your size of clothing. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. I am so disappointed and will NEVER ORDER AGAIN! For more specific information or any delivery concerns for any U.S Orders, you can reach FedEx Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. LucyInTheSky Phone, Email, Address, Customer Service Contacts When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. This business is in an industry that may require professional licensing, bonding or registration. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. Don't waste your money this is not Prom attire. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. I HAVE MY TRACKING NUMBER. Companies can ask for reviews via automatic invitations. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. I reached out to get an update on this dress and they want to cancel the order. And I usually dread returns but she made it such an easy process! I also love how fast Lucy in the Sky is with shipping. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. LucyInTheSky reviews first appeared on Complaints Board on May 20, 2016. 10 reviews 5 stars 4 stars 3 stars 2 stars 1 star Filter by rating Search reviews Hgjghg M. TX, TX 0 5 5/19/2023 Lucy in the Sky custo"mer supPort numbEr +1 805 301 7002 Lucy in the Sky phOne n.umBer +1 805 301 (7002) Find out how we combat fake reviews. Yes, it says so on the website -- READ THE FINE PRINT. Our privacy policy, which sets out how we will use your information. We're so sorry to hear about your disappointment with our return policy. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Im very happy with the customer service and will continue to shop with Lucy in the Sky. Lucy In The Sky Customer Service. shop by occasion DESIGNED IN LOS ANGELES. Please email us at resolution@lucyinthesky.email so we can assist you further. Become a verified brand rep for LUCY IN THE SKY and amplify your brand's voice on Knoji. Shipping 577 Returns 484 Quality 495 This company responds to reviews on average within 6 days Positive reviews (last 12 months): 21.9% View ratings trends 166 See all photos The customer service is great, and they are very helpful & customer friendly :) Especially with the website update! Images copyright 2023 LUCY IN THE SKY. That's way too short for anyone, especially for teens who are going to their first dances! Well guide you through the process. Returns. We had the same issue. You can also visit this article for more information on getting support! Which is fine now its a month later and still waiting for the second dress and they tell me it wont be shipped until the beginning of June. Really horrible place. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. What a big deal. I wish they were more transparent with the type of quality on their website. Hi Sarah!Thanks for your feedback. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. Oh no! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LucyInTheSky Customer Service. If you need your dress for a specific date you might want to find a different one. Thanks for your feedback. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. We're so sorry to hear about your disappointment. We are not doing wholesale at this time. For more specific information or any delivery concerns for any International Orders, you can reach FedEx Cross Border Customer Service below: For any other concerns, you can reach out to us at shop@lucyinthesky.email. The dresses that have arrived have loose threads and arent, in my opinion, of the best quality and sizing is inconsistent between dresses. Lucy in the Sky Reviews 7,338 Great 4.1 VERIFIED COMPANY lucyinthesky.com Visit this website JA Jalene US Sep. 6, 2017 Would Recommend Date of experience: September 07, 2017 FF Frankee Funicelli 1 US Sep. 6, 2017 Great clothes Great clothes, and great quality! Please click hereto contact our Customer Service team. We're so sorry to hear about your disappointment in the quality. Guess I'll be donating clothes to charity. They just keep everyone's money, don't send anything. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Please email us at resolution@lucyinthesky.email if anything else. I ordered a dress from Lucy in the Sky. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. Lucy in the Sky Reviews - 1,146 Reviews of Lucyinthesky.com - Sitejabber Date of experience: May 20, 2023 Glad were were able to help with the return!Please email us at resolution@lucyinthesky.email if anything else.-Kate, I ordered 3 dresses from Lucy that looked wonderful and in person two out of them were really poor quality despite being pretty expensive. Have e-mailed twice in the last week with no response! We want to make sure everything is okay with this order. Lucy In The SKY Company Profile | Management and Employees List - Datanyze We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. Lucy in the Sky Store on the App Store About Lucy in the Sky has 2 current employee profiles, including Founder victor sayeg. Thanks for your feedback. I still have to order one more to finally get over with this whole thing. All our models are approximately 175cm tall. Terrible return policy, poor quality merchandise, not as pictured. A cookie is a small file which asks permission to be placed on your computer's hard drive. Please email us at resolution@lucyinthesky.email so we can further look into this issue.-Kate, Merry S. assisted me with my returns and was such a pleasure. Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, You can also reach via their contact phone number: 213-278-0968. When I tried to return them I was greeted with a rude email and awful customer service. I've lost $120 to Lucy In the Sky and received nothing. I requested a full refund due to the defective straps and horrible quality and I was told no, store credit only! Lucy in the Sky - Yelp Don't waste your time here! The dress did not fit correctly and they will only give you credit no refund. Lucy In The Sky Reviews, Complaints, Customer Service - Revdex.com For further information, please visithttps://help.afterpay.com/hc/en-au/. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Customer FAQs. The package was never opened -- and sent back immediately. Please email us at resolution@lucyinthesky.email if anything else. I emailed on 9/16 noone has contacted me. We're so sorry to hear that you had some quality issues with your style. Depending at which stage your order is at, we may be able to adjust it accordingly. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. If you're reaching out to us regarding an order, please have your Order ID in your message. Please email us at resolution@lucyinthesky.email so we can look into this for you. This account has been verified by LucyInTheSky customer service / representatives through our verification process. Please email us at resolution@lucyinthesky.email if anything else. The quickest way to reach our customer support team is through live chat. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. It is the size of a T-shirt. Products used:None, I never received them. BBB Business Profiles are subject to change at any time. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. We're so glad that we were able to assist you! - Verify the shipping address provided - if there is an error, you would need to reach out to FedEx Cross Border or FedEx to see if it is possible to update your address. We can always process the return sooner if you let us know it has been scanned by the post office. It goes against our guidelines to offer incentives for reviews. This document governs your relationship with www.lucyinthesky.com (Website). You can choose to accept or decline cookies. You can chat with an agent on their live chat support page. We'll pass your concerns and suggestions to our designers. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. All rights reserved. Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 CEO Travis Barker Revenue $15.5 M Employees 74 Founded 2012 Funding History Lucy In The SKY raised a total of $150 K in funding over 1 rounds. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. LUCY IN THE SKY Help Centre 1200 Wall Street, Floor 2 If you need specific product measurements or have further questions, please email us at. If they don't offer refunds, they should have made this much more clear during purchase. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. In the end the skirt fit very snug and my booty looks great in it. They're all photographed wearing size Small. And please, give people their money back! ComplaintsBoard.com is a leading complaint resolution website on the Internet. my party is april 10. Search. They were really quick to help me with any questions and find the best course of action from there. My minor daughter purchased a dress that **** was unable to provide. DO NOT ******** WITH THESE THIEVES - BEWARE! Email: shop@lucyinthesky.email - replies within 24 business hours. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. Thanks for your feedback. Interact with the brand like never before and enjoy retail redefined, simplified, and curated specially for you. Tip for consumers:Pay attention to shipping times. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Hi Denver, We use dedicated people and clever technology to safeguard our platform. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. If the issue persists, we would suggest to follow up with your bank. Please email us at resolution@lucyinthesky.email so we can look into this further. Tip for consumers:Returns usually only give store credit. Click here to get notifications about new complaints of LucyInTheSky. They do not have number to call. Here's a list of social media pages you can try: also offers mobile apps for Apple's iPhone and Android. Our small is generally the equivalent of a US Size 2. Merry s was so helpful! This company responds to reviews on average within 6 days. Have something to share about Lucy In The Sky? Open daily, from 11am - 6pm. Please contact us via Live Chat for 24 hour customer care. Date of experience: April 20, 2023. Stop in anytime to meet our brand experts and hang out in the LUCY lounge. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. Marry S. Assisted me in making a return, it was easy and she was very polite. GI Gia reviews US A day ago My experience with customer service has always been exceptional with Lucy in the Sky. Email: shop@lucyinthesky.email. We're so glad we were able to assist you with your return! Updated You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours.